New Place

Well here we are in our new place... I can't figure out yet why they gave us possession yet... We still have no phone lines, the lock to our utility room doesn't match any key we were given, the cigarette burn is still in our window frame - we still have no screens on the windows, our dishwasher doesn't drain, we have no shelves for our kitchen cupboards, no toilet paper holders in the bathrooms, dings in doors and cupboards, cracked tile in our patio... I figure we are lucky we had the person come in to hang our blinds and another to hook up our washing machine. I've tried phoning both the builders and our lawyer and nobody seems to either want to bother to phone us back or to take care of anything. We would love to change lawyers to someone who actually cared about the condition of our place but apparently if we switched at this point they could place a lien on our property based on "work done" paperwork wise. I can't see how anyone gets anything done these days as we have been brushed off and literally pooped on every step of the way. Anyone know of any recourse? Can we sue and win? Will any things get done so we can really unpack???? (sorry I used the word poop)